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We provide professional manned guarding, concierge/front‑of‑house, event & venue security, residential/waking‑watch, and commercial & property security. We also support mobile/rapid deployments and coordinate with client systems on site to ensure smooth day‑to‑day operations.
Yes. We handle short‑notice, time‑sensitive cover as well as scheduled, longer‑term deployments with appropriate supervision and continuity planning.
We design each assignment around a practical Site Risk Assessment when required—considering entrance layout, footfall patterns, incident history, local crime data, whether alcohol is served, and other risk indicators. From there we align officer profiles, patrol patterns, and coverage hours to your operating window and visitor flows.
Our teams support corporate offices and FOH, residential estates (including waking‑watch), commercial and logistics properties, retail environments, and public/private venues and events across Greater London.
Yes. We routinely deliver under client SOPs and brand standards. Uniform standards, FOH etiquette, tone of voice, and reporting formats are mirrored so service feels native to your operation.
We follow a clear sequence: intake brief → (where appropriate) Site Risk Assessment → staffing plan and roster → site inductions and documentation → go‑live. For complex environments we can conduct a short pilot to validate flows and handovers before scaling.
We plan for continuity with contingency bench strength. If an officer is unavailable, we reassign or replace promptly to protect service levels and site safety.
Every operation is supervised and documented to professional standards, with control oversight and scheduled checks to maintain consistency, presentation, and service quality.
Yes. We work with client‑provided access control, radios, visitor management, and CCTV/VMS. Onboarding includes communications checks and escalation tests appropriate to the site.
We maintain daily activity logs and incident reports and can compile periodic KPI summaries on request. Reporting formats are aligned to client requirements to streamline reconciliation and reviews.
Yes. Officers assigned to client sites are SIA‑licensed and right‑to‑work verified, with ongoing compliance monitoring.
We operate with risk assessments and method statements appropriate to the assignment, ensure PPE compliance, and implement toolbox talks at sensible intervals. Lone‑worker provisions (where applicable) include timed check‑ins and escalation.
All officers receive a structured induction covering SOPs, emergency procedures, customer service standards, and hazard awareness. We deliver refresher briefings when site conditions change or after notable incidents.
We apply least‑privilege access, secure channels for incident reporting, and pragmatic retention—processing personal data only for legitimate operational purposes agreed with the client.
We serve clients across Greater London only. We maintain capacity to mobilise quickly for urgent cover and schedule planned deployments on short, practical timelines.
We build rosters with planned handover overlap, maintain a relief pool for continuity, and track attendance and punctuality as core service measures.
Yes. We maintain round‑the‑clock availability for live assignments and define a clear escalation ladder—from on‑site supervision through to senior operations leadership—so issues are owned and resolved without delay.
We align SLAs to the assignment and document them during onboarding. An SLA pack is available on request.
Yes. Our event & venue capability and standby capacity are designed for peaks and short‑notice requirements while preserving presentation and safety standards.
We use role‑based rate cards with transparent differentials for duties and hours. Rate cards are provided with proposals and can be mapped to client cost centres to simplify reconciliation.
We are fully insured. Current Employers’ Liability and Public & Products Liability certificates are available on request during onboarding.
We apply reasonable minimum shift rules and fair cancellation/standby terms tailored to the assignment. Specific thresholds are agreed in writing at onboarding to provide clarity without over‑committing publicly.
Yes. For new or complex sites we can run a short pilot to validate SOPs, access flows, and reporting before wider rollout.
We're ready to respond and provide dependable security across the Greater London area.
